🔑 User Role Permissions
This topic describes all the available permissions that can be granted to a role.
Available permissions on IZT Cloud Voice are as follows:
Extension and Trunk
Specify the extensions that users with the role assigned can manage, and whether users can manage extension group or trunks.
| Module | Permission |
|---|---|
| Extension | - All Departments: View and manage all the departments. - All Extensions: View and manage all the extensions. For example, grant the permission to a human resource. If there are changes of employees, the human resource can update extensions timely. - All the other extensions of the same Extension Groups: Manage or send IZT Cloud Voice welcome emails to all the other extensions in the same extension group except the one that contains all the extensions. For example, grant the permission to a supervisor. The supervisor can view and manage his or her subordinates' extensions. - All other extensions of the same department: Manage or send IZT Cloud Voice welcome emails to all the other extensions in the same department, excluding those in the associated sub-departments. - Specific Extensions: Manage or send IZT Cloud Voice welcome emails to specific extensions. For example, grant the permission to a leader. The leader can view and manage different departments' extensions. - Extension itself only: Manage or send IZT Cloud Voice welcome emails to his or her own extension. |
| Extension Group | Manage extension groups. |
| Client Permission | Manage users' permissions to view or manage specific extensions/contacts. |
| Trunks | Manage trunks. |
Contacts
Specify whether users with the role assigned can manage the following features:
- Company Contacts
- PhoneBooks
- LDAP Server
Call Control
Specify whether users with the role assigned can manage the following features:
- Inbound Route
- Outbound Route
- AutoCLIP Route
- Business Hours and Holidays
- Emergency Number
- Allow to edit Emergency Outbound Caller ID in Management Portal > Extension: Specify whether users with the role assigned can configure emergency outbound caller ID for extensions (Path: Management Portal > Extension and Trunk > Extension > User > Outbound Caller ID (DOD) > Emergency Outbound Caller ID), which changes the number displayed to the called party when the extension users make an emergency call.
📝 Note: To specify whether the extension users can edit the emergency outbound caller ID on their own IZT Cloud Voice clients, go to Management Portal > Client Permissions > Preference Settings.
Call Features
Specify whether users with the role assigned can manage the following features:
- Voicemail
- Feature Code
- IVR
- Ring Group
- Queue
- Conference
- Speed Dial
- Paging/Intercom
- Recording
- PIN List
- Blocked/Allowed Numbers
Reports and Recordings
Specify users with the role assigned can view or manage which extensions' CDR and recordings, and whether users can access call reports and external chat logs.
| Module | Permission |
|---|---|
| CDR | - All Extensions: View all extensions' CDR. - All the other extensions of the same Extension Groups: View CDR of all the other extensions of the same group except the one that contains all the extensions. - All other extensions of the same department: View CDR of all the other extensions in the same department, excluding those in the associated sub-departments. - Specific Extensions: View CDR of specific extensions. |
| Recording Files | - All Extensions: View all extensions' recordings. - All the other extensions of the same Extension Groups: View recordings of all the other extensions of the same group except the one that contains all the extensions. - All other extensions of the same department: View recordings of all the other extensions in the same department, excluding those in the associated sub-departments. - Specific Extensions: View recordings of specific extensions. |
| Recording Actions | Specify how users with the role assigned can manage recording files. - Play - Download - Delete |
| CDR Actions | Specify how users with the role assigned can manage CDR. - Download - Delete - Schedule Download |
| Call Reports | Specify whether users with the role assigned can access call reports. |
| External Chat Logs | Specify whether users with the role assigned can access external chat logs. |
Auto Provisioning
Specify whether users with the role assigned can manage Auto Provisioning.
Messaging
Specify whether users with the role assigned can manage the following features:
- Message Channel
- Message Queue
PBX Settings
Specify whether users with the role assigned can manage the following features:
- Preferences
- Voice Prompt
- SIP Settings
- Jitter Buffer
System
Specify whether users with the role assigned can manage the following features:
- Date and Time
- Storage
- Archive
- Event Notification
Security
Specify whether users with the role assigned can manage the following features:
- Security Rules
- Security Settings
Maintenance
Specify whether users with the role assigned can manage the following features:
- Upgrade
- Backup and Restore
- Reboot
- Reset
- Operation Logs
- Troubleshooting
- System Logs
Integration
Specify whether users with the role assigned can manage the following features:
- Collaboration
- CRM
- Helpdesk
- Speech to Text
- AMI
- API
- Database Grant
- IZT Cloud Voice SDK
Plan
Specify whether users with the role assigned can buy or enable free trial of IZT-provided plan.
- Upgrade