🔧 How-to Guides
📞 Contact Center Guide
📲 Inbound Call Center Guide
📘 Administrator Guide
📈 Enhanced Call Queue Setup
🛠️ Agent Management
📋 Allow Agents to View Queue Call Logs on IZT Cloud Voice Clients

📋 Allow Agents to View Queue Call Logs on IZT Cloud Voice Clients

This topic describes how to allow agents to view queue call logs on their IZT Cloud Voice Web Client and Desktop Client.

Procedure

  1. Log in to PBX web portal, go to Call Features > Queue.
  2. Click Edit beside the desired queue, and enter the Queue Panel Permission tab.
  3. Scroll down to the Agents section, enable the queue call logging option.
  4. Select the checkbox of Queue Call Logs.
  5. Set up the viewing permission:
OptionDescription
All AgentsSpecify that all agents can view call logs of the queue.
Only the Specified AgentsOnly specified agents are allowed to access queue call logs.

Enable Queue Call Logs

  1. To modify, remove or add specific agents for accessing the queue call logs.

Specified Agents for Queue Call Logs

  1. Click Save and Apply.

Result

The authorized agents are able to view queue call logs on their IZT Cloud Voice Web Client and Desktop Client.

Queue Call Log - Web Queue Call Log - Desktop

🔍 Monitor Specific Pause Status of an Agent by Function Key🔢 Allow Agents to Manage Their Status by Dialing a Feature Code