🔧 Set up an IVR
IZT Cloud Voice provides easy-to-create menus allowing you to set up an IVR and keep up with changing requirements. This topic describes the steps to set up an IVR.
Procedure
- Log in to PBX web portal, go to Call Features > IVR, click Add.
- In the Basic tab, under Settings, set the following:
IVR Basic Settings Information
| Setting | Description |
|---|---|
| Name | Specify your IVR name. Use a unique identifier ensures easier recognition. |
| Number | Specify a virtual number for callers to access the IVR. |
| Key Press Events | Choose how the IVR handles caller inputs during the response. |
| Dial Extensions Key. | Enable users to press a number to pass along extensions to the diverted calls. |
Key Press Events:
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Call route settings based on the primary events (Ex: ‘#’, etc)
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Users press: Transfer to the desired extension:
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Response Events: Specifies call as user prompted by IVR call prompt, continued by IVR.
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Event by Key-Press:
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Direct: Occurs automatically based on the response:
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Continue the caller input routes accordingly:
For all IVR settings, configured accurately ensuring effective system usage and help in rules required setup.