Cenpoint Integration Guide
This guide provides the steps to configure the Cenpoint integration directly within your IZT Cloud Voice extension's feature settings.
Ensure you have administrative access to your IZT Cloud Voice instance before beginning the integration process.
Configuring Pop-up URL in Extension Settings
Below are the steps to integrate the Cenpoint pop-up URL within your extension's settings, organized for ease of navigation.
Accessing Management Portal
- Navigate to the Management Portal:
- Open your IZT Cloud Voice web client.
- Locate the left-hand sidebar of the web client panel.
- Scroll to the bottom of the sidebar.
- Click on Access Management Portal.
Note: Make sure you have the necessary permissions to modify extension settings.
Troubleshooting
Resolve common issues with these suggestions:
- Unable to Access Settings: Verify user permissions within IZT Cloud.
- Incorrect Pop-up Behavior: Double-check the URL and placeholder integrity.
- Toggle Switch Off: Ensure the toggle switch activation.
Conclusion
By following these steps, you can successfully integrate the Cenpoint pop-up feature into your IZT Cloud Voice extension, enhancing call management efficiency.