Presence Settings
This guide explains how to configure presence settings.
Background Information
IZT Cloud Voice supports configuring presence settings for each user. When a user's presence changes, the system will update accordingly.
Log in to the PBX web portal, go to Extension and Trunk > Extension, and edit the desired extension in the Presence tab.
Presence Configuration
Presence Information
Add notes to the current presence. The note will be displayed on IZT Cloud Voice clients.
Call Forwarding
Set call forwarding rules based on presence:
Internal Calls:Forward calls from colleagues.
External Calls:Forward calls from external contacts.
Forwarding conditions:
Always:Forward all incoming calls.
No Answer:Forward if the call is not answered.
When Busy:Forward when the user is on another call.
Ring Strategy
Define the order in which incoming calls will ring the endpoints where the extension is registered:
Ring First:Specify which endpoint will ring first.
Ring Secondly:Specify which endpoint will ring second.
💡 Note: The ring strategy setting does not take effect if the extension is part of a queue or ring group. In such cases, all endpoints will ring simultaneously.
Ring Timeout
Configure how long an endpoint should ring before the call is routed to "No Answer":
Ring Timeout:Specify the duration (5 to 300 seconds).
Options
Ring the Mobile Number Simultaneously
Enable this to ring the user's mobile number when the extension is called:
Prefix:Enter the outbound route prefix.
💡 Note: This feature is unavailable in Do Not Disturb status.
Accept Push Notifications
Enable/disable push notifications for missed calls, messages, and voicemails from the IZT Cloud Voice Mobile Client.
Agent Status Auto Switch
Link queue status with the user's presence:
Login:Log into a queue.
Logout:Log out of a queue.
Pause:Pause receiving queue calls.
Do Nothing:Maintain current status.
💡 Next Steps: For more detailed presence settings, refer to our Presence Guide.