🔍 Monitor Specific Pause Status of an Agent by Function Key
This topic provides an example on how to configure and monitor different pause statuses for agents by function key on IZT Cloud Voice Web Client, IZT Cloud Voice Desktop Client, or on an IP phone.
Prerequisites
- Obtain the following feature codes:
- Pause feature code: Navigate to Call Features > Queue > Pause/Unpause
- Pause Reason Feature Code: This is the code assigned to Y extensions in the queue required for specific pause reasons.
- Ensure the pause reason feature code, agent pause settings have been assigned within destination, and set accordingly.
Procedure
- Navigate to Call Features > Queue > Pause Reason.
- Set up the following pause reasons:
- Agent 1001 Pause:
*7060*1001 - Agent 1002 Pause:
*7060*1002 - Agent 1003 Pause:
*7060*1003
- Assign function keys for specific IP phones to agents:
- Navigate to PBX Settings > Extension and Trunk > Extension > BLF Key.
- Set the keys:
| Type | Label | Value |
|---|---|---|
| BLF Key | Pause-1001 | Pause/Unpause for Feature 1060 |
| BLF Key | Pause-1002 | Pause/Unpause for Feature 1060 |
| BLF Key | Pause-1003 | Pause/Unpause for Feature 1060 |
- Save the BLF key settings.
Result
You can monitor specific pause status of the agents:
- IZT Cloud Voice Web Client
- IZT Cloud Voice Chrome Extension
- IZT Cloud Voice Desktop Client
| Status | Description |
|---|---|
| BLF LED Solid Green | The monitored agent is NOT in the specified pause status. |
| BLF LED Flashing Red | The monitored agent is in the specified pause status. |
| BLF LED Flashing Green | The function key configuration failed. |
For further details:
- Check the feature keys and pause reason assignments.
- Navigate to IZT Cloud Voice settings to ensure proper monitoring.