🚀 What's New in IZT Cloud Voice
Version 24.10.0
Release date: November 11, 2024
Improvements
✔️ Extension
- Added an option Disallow Voicemail Messages (Path: IZT Cloud Voice > Extension > Voicemail). If this option is enabled, callers will be restricted from leaving a voicemail message for the extension user.
- Added options Call Waiting, Auto Answer, and Auto Answer Paging/Intercom Call (Path: IZT Cloud Voice > Extension > User Clients), allowing independent configuration for IZT Cloud Voice Mobile, Desktop, or Web Client.
- Optimized concurrent extension registrations across IP phones.
✔️ Trunk
- Added a configuration item P-Asserted-Identity URI Format for SIP trunks.
✔️ Contacts
- Optimized company contacts import to allow duplicate names.
✔️ Voicemail
- Added an option Disallow Voicemail Messages for group voicemail.
✔️ Queue
- Added an option Shared Wrap-up Time Across Multiple Queues, ensuring agents have sufficient time to complete post-call processing.
✔️ Omnichannel Messaging
- Optimized input restriction for Live Chat.
- Improved word wrapping for integrity.
✔️ Remote Management
- Added an option Passwordless Login.
✔️ API
- Added and optimized API interfaces for Queue and Extension.
✔️ IZT Cloud Voice Web Client
- Added options for voicemail and auto-answer features.
- Improved user experience in call settings and call logs.
- Enhanced extension login and contacts import.
- Optimized call logs with a time filter.
✔️ IZT Cloud for Google Chrome Extension
- Optimized Outbound Caller ID (DOD) display.
⚠️ Issues or Vulnerabilities?
Please report any issues or security vulnerabilities through our Support Page.
Previously Released Updates
Version 24.9.2
Bug Fixes
✔️ CRM Integration
- Fixed the issue of call popup not being triggered properly.
✔️ Call Issue
- Fixed the call issue where users failed to make and receive calls.
Version 24.9.1
New Features
🆕 Microsoft SQL
- Added support for the integration with Microsoft SQL, allowing automatic contact lookup when an inbound call reaches your PBX.
🆕 Zoho CRM
- Added support for integration with Zoho CRM via PhoneBridge, enabling click-to-call and call pop-ups.
Version 24.9.0
New Features
🆕 Omnichannel Messaging
- Added support for social media messaging integration with Facebook and Live Chat.
Version 24.8.0
New Features
🆕 Emergency Number
- Added support for configuring an emergency number. Path: Call Control > Emergency Number > Outbound Rules > Prepend for Emergency Number.
🆕 Omnichannel Messaging
- Optimized omnichannel messaging: Words will be wrapped to the next line without being split, maintaining the integrity of the message content.
🆕 API
- Optimized the API interface: Added visual aid to help inspect and parse images.
Version 24.7.2
New Features
🆕 Emergency Number
- Added support for configuring an emergency number. Path: Call Control > Emergency Number > Outbound Rules > Prepend for Emergency Number.
🆕 Omnichannel Messaging
- Improved the performance of messaging. Messages will continue to be sent in the background while displaying the incoming message content more quickly.
🆕 API
- Enhanced the API to support image parsing.
🆕 IZT Cloud Voice Client Enhancements
- Updated IZT Cloud Voice Client: Users can now use IZT Cloud Voice Client on IZT Cloud Voice Desktop Client via CTI.
- Enhanced Calling: Users can now make and receive calls directly on their IZT Cloud Voice Desktop Client. Screen pops and call controls have been improved.
Version 24.7.1
You can manually update your instance.
Bug Fixes
✔️ Auto Provisioning
- Failed to auto-provision Yealink IP phones because the phones could not get configuration files from the PBX.
Version 24.7.0
You can manually update your instance.
New Features
🆕 Emergency Number
- Added support for configuring an emergency number. Path: Call Control > Emergency Number > Outbound Rules > Prepend for Emergency Number.
🆕 Omnichannel Messaging
- Improved the performance of messaging. Messages will continue to be sent in the background while displaying the incoming message content more quickly.