📋 Call Flip Overview
The Call Flip feature allows users to flip their ongoing calls from one device to another (with their extensions registered) without any interruption to the conversation.
Scenario
Assume that a salesperson is on a call with a customer on the desk phone but needs to get out of the office. In this case, the salesperson can flip the call to their mobile phone, keeping the ongoing call without needing to hang up.
Methods of Call Flip
Extension users can flip an active call in the following ways:
Flip an Active Call by Clicking the Call Flip Button
- Users can flip active calls by clicking the Call Flip button, which lets them preview all the other devices where their extensions are registered and select a device to flip the call.
We provide a flowchart to help you understand the workflow:
This method is supported on the following endpoints:
- IZT Cloud Voice Mobile Client
- IZT Cloud Voice Desktop Client
- IZT Cloud Voice Web Client
Flip an Active Call by Dialing 'Call Flip' Feature Code
By dialing the Call Flip feature code, all other devices where users' extensions are registered will simultaneously ring. Users can pick up the call on the desired device, and the call would be flipped.
We provide a flowchart to help you understand the workflow:
With the Call Flip feature code enabled on IZT Cloud Voice, this method is supported on all endpoints.
For more information about how to enable the Call Flip feature code, see Enable 'Call Flip' Feature Code.
For more information about how to flip an active call by dialing the feature code, see Flip an Active Call by Dialing a Feature Code.