🔄 Enable or Disable Voicemail Transcription

IZT Cloud Voice supports a Voicemail Transcription feature. Using this feature can transcribe voicemail messages to text, users can read voicemail messages via text directly.

Enable Voicemail Transcription

Prerequisites

Voicemail Transcription feature requires a third-party Speech-to-Text (STT) service to transcribe the message to text. Before you start the feature, make sure that the PBX is integrated with a third-party STT like Google Cloud STT API.

1. Log in to PBX web portal, go to Call Features > Voicemail > Voicemail Settings.
2. Toggle the Voicemail Transcription feature.

Result

When the Voicemail Transcription feature is enabled, users can receive transcribed voicemails in text form.

IZT Cloud Voice UC Clients

IZT Cloud Voice UC soft clients have the option to show transcribed text for voicemails visible through IZT Cloud Voice Web Client, Desktop Client, and Mobile Client.

Email Client

If Voicemail to Email feature is also enabled, the transcribed text will be displayed in the email content for received voicemail.

Disable Voicemail Transcription

1. Log in to PBX web portal, go to Call Features > Voicemail > Voicemail Settings.
2. Scroll down to the bottom of the page, find the Voicemail Transcription.
3. Toggle the Voicemail Transcription off.