🔓 Agent Login Activity Report
Agent Login Activity report provides a quick overview of the login and logout activities of queue agents. This topic introduces how to access the report and explains the key metrics in detail.
Access Agent Login Activity Report
- Log in to PBX web portal, go to Reports & Recordings > Call Reports.
- In the Report Type drop-down list, select Agent Login Activity.
- Filter data by system time, queue, and agents.
- Analyze the report details displayed on the page.
Report details
The key metrics for Agent Login Activity report are shown below.
| Metric | Description |
|---|---|
| Logged In | The date and time that the agent logged into the queue. |
| Logged Out | The date and time that the agent logged out of the queue. |
| Login Duration | The elapsed time between the login time and the logout time. |