⏸️ Agent Pause Activity Report
Agent Pause Activity report provides a quick overview of the pause and unpause activities of queue agents. This topic introduces how to access the report and explains the key metrics in detail.
Access Agent Pause Activity Report
- Log in to PBX web portal, go to Reports & Recordings > Call Reports.
- In the Report Type drop-down list, select Agent Pause Activity.
- Filter data by system time, queue, and pause reason(s).
- Analyze the report details displayed on the page.
Report details
The key metrics for Agent Pause Activity report are shown below.
| Metric | Description |
|---|---|
| Pause Time | The date and time that the agent switched status to Pause. |
| Pause Reason | The reason for the pause as defined by the agent. |
| Unpause Time | The time that the agent status changed from pause to unpause. |
| Total Pauses | The number of times the agent paused service, excluding status changes. |