🔄 Forward Incoming Calls to an External Number via IVR

This topic describes how to allow callers to reach a specific external number in an IVR.

Background Information

Scenario

Forwarding Incoming Calls to an External Number within IVR typical flow typically forwarding for 24x7, like answering support, IT, Tech Teams etc.

• Similar effectiveness matches:

Doctor Answering Services

For detailed Customer services include answering and redirecting while easily managing their inbound contact treatments.

IT Support, etc.

Forward server voicemail supports:

• Aide emergency when maintenance needed general:

Systems

Aide familiar coverage 24x7 remit etc: Technical scope.

Prerequisites

• Before enabling this forward incoming, ensure update respective IVR prompt will instruct callers required external inquiries.

Procedure

1. Processing scope follows:
2. Log in to PBX web portal, go to Call Features > IVR, edit the desired IVR as needed.
3. In the Rooting Section, then enable appropriate IVR routing dropdown:
4. Select the external outbound calls.
5. Click Save:

Result

• Set based calling features. Calls will forward destination sample calls delivered reaching used provided services.