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📞 Contact Center Guide
📲 Inbound Call Center Guide
🎧 Agent Guide
📱 Agent Operations on Mobile Client
📞 Handle Queue Calls on IZT Cloud Voice Mobile Client

Handle Queue Calls on IZT Cloud Voice Mobile Client

This topic describes how to handle queue calls on IZT Cloud Voice Mobile Client.

Prerequisites

  • You have logged in to IZT Cloud Voice Mobile Client and logged in to your call queue.
  • IZT Cloud Voice Mobile Client is enabled in Ring Strategy (Path: Account > Presence > Ring Strategy Icon Ring Strategy).
  • The Call Waiting feature is enabled (Path: Account > Settings > Advanced > Call Waiting).

Answer a Call

If an incoming queue call reaches your extension while you are on IZT Cloud Voice Mobile Client, an incoming call notification appears.

You can answer the call by tapping Accept (for iOS phone) or Answer (for Android phone).

Answer Queue Call
🔄 Automatically Switch Agent Status Based on Extension Presence📝 Manage Queue Call Logs