🔔 Set Distinctive Ringtones for Queue Calls

You can set a unique ringtone for queue calls so that agents can easily identify who is calling. This is especially useful for the agents who are in multiple call queues to help them identify calls.

Procedure

1. Set an alert info for queue calls on the PBX
2. Set a specific ringtone for a phone

Set an Alert Info for Queue Calls on the PBX

1. Log in to IZT Cloud Voice web portal, go to Call Features > Queue. Edit the desired queue.
2. Click the Preferences tab.
3. In the Alert Info section, enter the alert info to the Queue Alert-Info field.

• The Alert-Info is used to trigger PBX to play a specific ringtone when receiving a call in this queue.

4. Click Save and Apply.

Set a Specific Ringtone for a Phone

For agents who want to apply a specific ringtone for queues on their phones, you can set distinctive ringtones for their phones by auto provisioning.

Prerequisites

• Ensure the user’s extension is associated with a phone.

Procedure

1. Set distinctive ringtones for a user:
2. Log in to PBX web portal, go to Extension and Trunk > Extension. Edit the user's extension.
3. Click the Phone tab.
4. In the Distinctive Ringtone section, click Add.
5. In the Alert Info field, select the alert info that is pre-defined for queue calls.

• In this example, select "Queue".

2. Click Save.
3. Reprovision the phone to take effect.
4. Go to Auto Provision > Phones.
5. Click beside the phone assigned to the user's extension.

Result

The user's phone plays ringtone Ring3.wav when receiving calls from the Support queue.