📞 Allow Callers to Press a Key to Leave Messages
This topic describes how to allow callers to press a key to leave messages.
Background Information
By default, when the caller accesses a user's voicemail, PBX starts to record a message automatically. It may make the voicemails redundant when they are not relevant to urgent needs or incomplete communications. To enhance messaging efficiency, you can improve callers' options to press a key to leave messages promptly.
Procedure
- Log in to PBX web portal, go to Call Features > Voicemail > Voicemail Settings.
- In the Caller Options section, select the checkbox of Ask callers to press a key to leave a message.
- Click Save.
Result
The caller can choose to leave a message after listening to the greeting, and press 9 to leave a message.
If this guidance is used for voicemail, update the greeting to instruct callers to press 9 for leaving a message.