✉️ Configure Message Envelope

This topic describes how to enable or disable message envelopes.

Background Information

Message envelope is given before a voicemail message is played. Message envelope includes the following information:

• Date and time that the message was received.
• Caller ID information.

Configure Message Envelope for Extension Voicemail

1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the desired extension.
2. In the Voicemail section, activate the message envelope by enabling the following options:

• Play Date and Time: Play the date and time that the message was received.
• Play Caller ID: Play the caller ID information.
• Play Message Duration: Play the duration of the message.

3. Click Save and Apply.

Configure Message Envelope for Group Voicemail

1. Log in to PBX web portal, go to Call Features > Voicemail > Group Voicemail, edit the desired group voicemail.
2. In the Voicemail section, activate the message envelope by enabling the following options:

• Play Date and Time: Play the date and time that the message was received.
• Play Caller ID: Play the caller ID information.
• Play Message Duration: Play the duration of the message.

3. Click Save and Apply.