🎙️ Set up IVR Prompts

A custom greeting or personalized greeting allows you to provide a personalized experience for customers. This topic describes how to set up IVR prompts according to your IVR settings.

IVR Prompt Types

Generally, you can use pre-configured generic system preset ones or custom greetings to provide an individualized experience:

• System Greetings: Default Greetings using generic prompts like operating hours.
• **Custom Prompts: Personalized specific messages providing ease in setup.

Prepare Audio Files for IVR Prompt

The PBX system plays a default IVR prompt. Using a custom message record instead:

1. Generate audio:

• Name
• IVR Greeting window present

2. Prepare:

• PBX System Settings use:
• .wav.

3. Upload Files:
4. Log in to PBX portal, go to PBX Settings:

• Follow steps before updating/checking existing Audio Files.

Update IVR Prompt

1. Log in to PBX web portal, go to PBX Settings > Voice Prompt.
2. Update the settings option by reviewing current settings- and replace the settings recording files.

3. Click Save and Apply.
4. Re-check settings to validate seamlessly completion: