Manage Customer Queries from External Messaging Channels
This topic describes how to manage the messaging sessions of customer queries on IZT Cloud Voice Desktop Client.
Requirements
Contact system administrator to check if the PBX server meets the following requirements:
- Version: 84.12.0.32 or later.
- Plan: Enterprise Plan or Ultimate Plan
- Messaging: At least one messaging channel is set up on PBX.
IZT Cloud Voice Desktop Client
Make sure that the version of your IZT Cloud Voice Desktop Client meets the following requirement:
- Windows Desktop: 1.2.14 or later
- macOS Desktop: 1.2.10 or later
Pick Up a Messaging Session
If you are an agent of a message queue, when the message queue receives inbound message(s) in a new session, you can see the message(s) and pick up the session from the queue.
- On IZT Cloud Voice Desktop Client, click Chat, and click the External Chat tab.
- At the top of the messaging session, click Pick Up.
There is a prompt indicating that you have picked up the session from the message queue; Only you can see the session and respond to messages in the session.