Preventing Codec Negotiation Failures on Mobile Applications

Codec negotiation issues can lead to call failures, affecting user experience. This guide outlines the steps you need to take within the PBX settings to ensure that OPUS is enabled as an accepted codec for mobile applications.

🔍 Audience: This guide is intended for system administrators and IT personnel responsible for managing PBX settings and ensuring seamless communication through mobile applications.

Steps to Configure OPUS Codec

Access PBX Settings

Log into your PBX management interface.
Navigate to the Settings section.
Select the SIP Settings option.

Ensure that you have administrative access to modify the SIP settings.

Important Notes

Make sure to review other accepted codecs to avoid conflicts within your communication systems.
Regularly testing call quality and codec settings can help prevent future negotiation failures.

By following these steps, you can effectively prevent Codec Negotiation failures for mobile applications and ensure a smooth communication experience for users.

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