📞 Override Time Condition for Inbound Calls

If you have configured a time-based inbound route, the system will automatically route calls to different destinations based on time. However, users may need to force open or close business occasionally. This topic describes how to override the time condition for inbound calls.

Background information

Scenarios where this may be necessary:

• Temporary night shift: After business hours, the employee who needs to work in the night can force open the business hours to provide communication services for customers.
• Occasionally leaving: Your company may close the business earlier than usual on a special day. For example, your company will close the business an hour in advance on the Christmas day and you need to force close the business hours.

Override time condition for inbound calls (Global Business Hours)

Background information

An inbound route based on Global Business Hours is set up as follows:

Procedure

Follow the instructions below to achieve time condition override for inbound calls through the route:

1. Grant permission to allow specific users to override time condition.
2. To override time condition, the authorized user should dial feature code (default: *99) again. Inbound calls would be routed to different destinations based on the time of the call.

3. To clear time condition override, the authorized users should dial feature code (default: *99) again.

Override time condition for inbound calls (Custom Business Hours)

Background information

An inbound route based on Custom Business Hours is set up as follows:

Procedure

Follow the instructions below to achieve time condition override for inbound calls through the route:

1. Grant permission to allow specific users to override time condition.
2. To override time condition, the authorized user should dial a specific feature code (default: *801). Inbound calls would be routed to different destinations based on the time of the call.

3. To clear time condition override, the authorized users should dial *801 again.

Override time condition for inbound calls (Custom Time Periods)

Background information

An inbound route based on Custom Time Periods is set up as follows:

Procedure

Follow the instructions below to achieve time condition override for inbound calls through the route:

1. Grant permission to allow specific users to override time condition.
2. To override time condition, the authorized user should dial a specific feature code. Inbound calls would be routed to corresponding destinations based on the dialed feature code.

3. To clear time condition override, the authorized users should dial the Reset feature code *8100.