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🖥 Agent Operations on Desktop Client
📝 Manage Queue Call Logs

Manage Queue Call Logs

This topic describes how to check the queue call logs and manage the processing status of queue calls on IZT Cloud Voice Desktop Client.

Requirements

System administrator has granted you the viewing permission for queue call logs.

Procedure

Check Call Logs

  1. Log in to IZT Cloud Voice Desktop Client, go to Call Logs > Queue Call Logs.
  2. Optional: At the top of the list, filter or search for the desired call logs.

Search and Filter Queue Call Log

  1. You can check the source of the queue call logs, as well as the processing status of missed queue calls.

Details of Queue Calls

  • Source: The queue the call came from.
  • Processing Status: The processing status of a missed queue call.
📞 Handle Queue Calls on IZT Cloud Voice Desktop Client👤 Agent Status Management