📡 Capture Network Packet
This topic describes how to capture network packets of your PBX.
Background Information
Ethernet Capture Tool may be required to capture packets in the following situations:
- Extension registration failure.
- No audio or one-way audio on calls.
- Occasional VoIP interconnection issue.
Procedure
- Log in to PBX web portal, go to Maintenance > Troubleshooting > Ethernet Capture Tool.
- Click Start.
- The PBX starts to capture the Ethernet packet. During the time period, you should reproduce the problem of your VoIP trunks or extensions.
- Click Stop to stop capturing.
- The packets are intercepted and saved on PBX’s local flash.
- Click Download to download the captured packet.
What to do next
- Decompress the file and use Wireshark (opens in a new tab) software to open the packet file.