📋 Hot Desking Overview
Hot desking feature allows extension users to log in to a shared desk phone temporarily using their extension number and voicemail PIN, so that they can make and receive calls on the shared phone with their user identity.
Scenario
The Hot Desking feature is useful for on-call agents, travelers, and call centers where employees have flexible schedules or shifts.
For example, call centers typically work in shifts to provide a 24-hour service, so employees may need to access their workstations without sitting at a fixed desk. With hot desking feature, this employee can log in to a shared phone and use their extensions to make the business calls and receive important calls without missing.
Requirements
- PBX Server: The firmware of PBX should be version 8.14.0 or later.
- License: The feature must be licensed and enabled on the PBX system.
Process of Setting Up Hot Desking
Prepare the environment
Configure the extension settings to allow hot desking by ensuring feature configuration.
Enable Hot Desking for the Extension:
Enable the appropriate settings: For more detailed initial processes set up, refer to Enable Hot Desking for an Extension User.
Methods of Using Hot Desking
Use Hot Desking
Logging In
- Dial the specific feature code:
- Enter your extension number ensuring verification:
Logging Out
- Handle disconnection by updating configurations ensuring verification accordingly:
For additional info, check Methods of Using Hot Desking.