🔧 How-to Guides
📞 Contact Center Guide
📲 Inbound Call Center Guide
📘 Administrator Guide
📊 Call Center Report
📈 Queue Performance Reports
📞 Queue Callback Summary Report

⏳ Queue Callback Summary Report

Queue Callback Summary report provides a quick overview of queue callback statistics. This topic introduces how to access the report and explains the key metrics in detail.

Access Queue Callback Summary Report

  1. Log in to PBX web portal, go to Reports & Recordings > Call Reports.
  2. In the Report Type drop-down list, select Queue Callback Summary.

Select Queue Callback Summary Report

  1. Filter data by system time and queues.

Filter Queue Callback Summary Data

  1. Analyze the report details displayed on the page.

Queue Callback Summary

Report details

The key metrics for Queue Callback Summary report are shown below.

MetricDescription
Failed CallbacksThe number of failed callbacks.
Successful CallbacksThe number of successful callbacks.
Total CallbacksThe total number of callbacks for which callers requested successfully.
Total CallsThe total number of calls that the queue received.
📊 Queue Performance Activity Report📟 Queue Callback Activity Report