🅿️ Park and Retrieve a Call

Call parking is a method of checking a call on a spot, so that anyone can retrieve the call on another phone. This topic describes how to park and retrieve a parked call.

Prerequisites

To park extension group members' active calls, Call parking operations (Park, Retrieve) permission is required.

Procedure

Park a call

1. On the Inbound & Internal Calls panel or Outbound Calls panel, hover your mouse over an active call.
2. Drag the call to the Parking Extension list, and release it at the desired parking number.

• The system parks the call on the selected parking number. The system parks the call and plays a prompt to indicate the parked call number.

Retrieve a parked call

1. On the Inbound & Internal Calls panel or Parking Extension list, hover your mouse over a parked call.
2. Right-click the call, and select Retrieve.

• The system routes the parked call to your extension.

3. Answer the call to retrieve the parked call.