📋 Call Pickup Overview
Call Pickup is a feature that allows employees to pick up colleagues' calls remotely, without having to walk to the other telephone. This topic describes the two pickup types including extension call pickup, group call pickup, and pickup feature code.
Extension Call Pickup
Extension call pickup, also known as directed call pickup, allows employees to pick up a ringing call for another extension within the same call group.
Group Call Pickup
For group call pickup, allows extension group members to share their incoming calls.
Tip: If the extension group has multiple ringing calls at the same time, the first ringing call will be picked up. Note: Group call pickup only works for members with calls that ring at the same time, according to multi-assigned settings.
Pickup Feature Code
Use the pickup feature code to pick up a call.
The default pickup codes are:
- Group Call Pickup:
*8 - Extension Pickup:
*4
Tip: You can change, enable, or disable the code on PBX web portal: Call Features > Feature Code > Call Pickup.