📋 Call Parking Overview

Call parking is a method of holding a call on a phone, allowing retrieval on another phone. This topic describes what call parking is, parking number, parking types, parking timeout, parking feature code, and retrieving a parked call.

What is Call Parking?

Traditionally, call parking is when a button is pressed on the phone to hold a call. Call parking allows you to hold a call on a parking number, allowing retrieval on another phone.

Parking Number

A parking number, also known as slot or orbit, is a virtual extension number that the system assigns to the parked call. One parked call occupies one parking number. The maximum number of simultaneous parking numbers is 100.

Parking Types

IZT Cloud Voice supports two parking types:

• Call Parking: Parking the call to the first available parking number.
• Directed Call Parking: Parking calls on specific assigned number.

Parking Timeout Destination

The parked call remains on the parking number for a specified period (default of 60 seconds). If no one retrieves the parked call, it routes designated backup destination.

Parking Feature Code

Extension users use parking codes:

• Call Parking: *5
• Directed Call Parking: *05