📚 Feature Code Reference
This topic describes the list of default feature codes.
Recording
| Name | Default Code | Usage |
|---|---|---|
| Switch Extension's Recording Status | *3 | The extension users with Pause/Resume recording operation permission can dial *3 to pause/resume recording status. |
Call Flip
| Name | Default Code | Usage |
|---|---|---|
| Call Flip | *11 | The extension user can flip an active call to another device by dialing *11. |
Voicemail
| Name | Default Code | Usage |
|---|---|---|
| Check Voicemail | *2 | Dial *2 to check the voicemail of the extension using the extension user's PIN. |
| Voicemail | *12 | Dial *12 followed by the voicemail PIN and leave the message for specific extension. |
Call Transfer
| Name | Default Code | Usage |
|---|---|---|
| Attended Transfer | *3 | Dial *3 followed by an extension number or external number to transfer the call directly. |
| Blind Transfer | *03 | Dial *03 followed by an extension number or external number to transfer the call directly. |
| Retrieve Blind/Attended Transferred Calls | *03 | The administrator can take back transferred calls from an extension number by dialing *03. |
Call Forwarding
| Name | Default Code | Usage |
|---|---|---|
| Enable "Forward All Calls" | *71 | Dial *71 to forward all calls to a specific number or voicemail. |
| Disable "Forward All Calls" | *72 | Dial *72 to disable call forwarding. |
| Enable "Forward When Busy" | *73 | Dial *73 to forward calls to a different number when busy. |
| Disable "Forward When Busy" | *74 | Dial *74 to disable forwarding calls when busy. |
Call Pickup
| Name | Default Code | Usage |
|---|---|---|
| Call Pickup | *8 | Dial *8 to pick up the ringing call for a group member. |
| Directed Call Pickup | *88 | Dial *88 followed by the ringing extension number to pick up the call. |
Call Parking
| Name | Default Code | Usage |
|---|---|---|
| Directed Call Parking | *86 | Dial *86 during a call to park the call at a specific extension. |
| Retrieve Parked Calls | *0 | Dial *0 followed by the number where the call is parked to retrieve the parked call. |
Call Monitoring
| Name | Default Code | Usage |
|---|---|---|
| Listen | *51 | Listen to the call of an extension user by dialing *51 followed by the extension number. |
| Whisper | *52 | Whisper into the call of an extension user by dialing *52 followed by the extension number. |
| Barge-in | *53 | Barge-in to join the call of an extension user by dialing *53 followed by the extension number. |
Intercom
| Name | Default Code | Usage |
|---|---|---|
| Intercom | *80 | Dial *80 followed by the extension number to call the specific intercom extension. |
Queue
| Name | Default Code | Usage |
|---|---|---|
| Log in/Log out of a Queue | *78/79 | Dial *78/79 to log in and log out queues respectively. |
Hot Desking
| Name | Default Code | Usage |
|---|---|---|
| Hot Desking | *12 | A user dials *12 followed by an extension or hot desk ID to log in or log out from hot desking. |
Busy Camp-on
| Name | Default Code | Usage |
|---|---|---|
| Busy Camp-on | *79 | Dial *79 to camp-on to an extension if the user is busy. |
| Retrieve Busy Camp-on | *079 | Dial *079 to retrieve the camp-on call from the user. |
Speed Dial
| Name | Default Code | Usage |
|---|---|---|
| Speed Dial Prefix | *20 | A speedy dial option enables users to dial designated numbers by shortcode combination. |
Presence Status
| Name | Default Code | Usage |
|---|---|---|
| Change Presence Status | *92-98 | *92 through *98 change presence status: *92: Available, *93: Not Disturb, etc. |
Switch Business Hours and Holidays Status
| Name | Default Code | Usage |
|---|---|---|
| Keep Business Hours Status | *90 | A reminder setting Business hours, switching modes by default. |
Boss-Secretary Feature
| Name | Default Code | Usage |
|---|---|---|
| Enable/Disable Boss-Secretary | *59 | Enable *59 or disable automatically settings for extensions boss-secretary. |
Pause Reason
| Name | Default Code | Usage |
|---|---|---|
| Lunch | *60 | Pause receiving calls from the queue with a reason for lunch break. |
| Break | *61 | Pause receiving calls from the queue with a break reason. |
| Urgent | *62 | Pause receiving calls from the queue with a reason for an urgent task. |