🔑 Change Voicemail Access PIN

This topic describes how to change the voicemail access PIN for the authorization when checking voicemail messages.

Background information

By default, the extension users need to enter the voicemail access PIN for authentication when checking their voicemail messages. The default voicemail access PIN can be changed to enhance security.

Change Voicemail Access PIN for Extension Voicemail

There are two ways to change voicemail access PIN:

• On the web interface
• Via voicemail mailbox

Change Voicemail Access PIN on web interface

1. Log in to PBX web portal, go to Extension and Trunk > Extensions, edit the desired extension.
2. Go to Voicemail tab.
3. Under Voicemail PIN Authentication, update the Voicemail PIN field with a new PIN.
4. Click Save and Apply.

Change Voicemail Access PIN via voicemail mailbox

1. Dial the voicemail feature code *2* from your extension.
2. Enter your current voicemail access PIN to access the voicemail mailbox.
3. Press 0 to change your voicemail options.
4. Follow the audio instructions to change the voicemail access PIN.

Change Voicemail Access PIN for Group Voicemail

There are two ways to change voicemail access PIN for group voicemails:

• On the web interface
• Via the voicemail mailbox

Change Voicemail Access PIN on web interface

1. Log in to PBX web portal, go to Call Features > Voicemail > Group Voicemail, edit the desired group voicemail.
2. Go to Voicemail tab.
3. Under Voicemail PIN Authentication, update the Voicemail PIN field with a new PIN.
4. Click Save and Apply.

Change Voicemail Access PIN via voicemail mailbox

1. Dial the voicemail feature code *2* from your extension.
2. Enter your current voicemail access PIN to access the voicemail mailbox.
3. Press 0 to change your voicemail options.
4. Follow the audio instructions to change the voicemail access PIN.