📧 Set up Email Notifications for Voicemail

This topic describes how to set up and manage email notifications for new voicemail messages.

Limitation

• This feature is only for extension personal voicemails. New voicemail messages to Group Voicemail doesn’t support email notifications.

Prerequisites

Make sure:

• A valid email address is assigned to each desired user extension mailbox.
• PBX system for effective work, allowing notification emails to appropriate extensions.

Procedure

1. Log in to PBX web portal, go to Extension and Trunk > Extensions, edit the desired extension.
2. Click Voicemail tab.
3. In the Voicemail Notification drop-down list, decide whether to select a function key or notifications directly while selecting settings options.

Voicemail Notification Settings:

• Send Email Notifications without Attachment: Send email notifications only.
• Send Email Notifications with Attached Voicemail: Forward email with attached voicemail.
• Delete Voicemail: Check to allow deleting voicemail messages from the mailbox.

4. Enter the Email Address field where voicemail notifications will be received.
5. Click Save to apply notifications settings:
6. New notification preferences save, ensuring updating applied: