📊 CDR and Reports
📊 Call Report
📊 Call Reports Overview

📊 Call Reports Overview

IZT Cloud Voice provides intuitive visual call reports, which allow you to check call statistics of different objects, such as extensions, trunks, queues, ring groups, and IVRs. This topic describes categories of call reports, and methods of getting an instant or a scheduled call report.

Types of Call Reports

IZT Cloud Voice supports the following types of call reports:

  • Extension Call Statistics
  • Extension Call Activity
  • PBX Call Activity
  • Queue Call Activity
  • Queue Call Waiting & Talking Time
  • Queue Performance
  • Queue Agent Overview
  • Queue Agent Performance
  • Queue Agent Call Activity
  • Queue Agent Waiting & Talking Time
  • Satisfaction Survey
  • External Queue Activity
  • External Queue Waiting & Talking Time
  • External Queue Agent Performance
  • External Agent Call Activity
  • Agent Ring Group Performance
  • Agent Call Summary
  • Ring Group Call Statistics
  • Extension Call Accounting
  • Extension Assignment Accounting

Methods of Getting a Call Report

IZT Cloud Voice allows you to have an instant view and review of call reports on the PBX web portal, or schedule call reports to be sent to your mailbox at the specified time and downloaded from the PBX web portal.

For more information about scheduling email reports on the PBX web portal, see View Call Reports. For more information about scheduling email reports, see Schedule Call Reports.

📨 Customize Email Template for Scheduled CDR📝 View Call Reports